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Shaping Concepts Gym Policies

24 Hour Cancellation
Please kindly provide us with a 24 hr notice when needing to cancel an appointment. Late cancellations may result in the session being forfeited. Our coaches are paid by the session and would lose income if unable to schedule another client due to a late notice.

Forfeit of Sessions
Personal training packages do not have a set expiration. However, any remaining sessions left on a package will be forfeited by the client after (60) days of becoming inactive without request to have the sessions placed on hold. All “no-shows” appointments will be forfeited by the client as a charged session.

Late Arrivals
Please be on time for your appointments. Your coach reserves the right to request a rescheduled session and leave the facility if you are more than 15 minutes late. Late arrivals will still end at the regularly scheduled time.

Supervision of Children
Please do not leave your children unsupervised to run through the gym due to the serious risk to their safety. Children can sit in the waiting area chairs in the front if they can be left unattended.

Lost & Stolen Items
Shaping Concepts is not responsible for lost or stolen items. Please do not leave valuables in the client cubbies, waiting area, or in the facility restrooms. It’s recommended you leave any valuables at the front desk with the office manager if needed.

Cell Phones
Please keep cell phones off or on vibrate while in the gym. We request that you do not use your phone during a workout. If you are expecting an important call please leave your phone with the office manager at the front desk for assistance.

Prepayment of Sessions
All personal training sessions must be prepaid. Future recurring sessions will be removed from the schedule if payment has not been received upon expiration of sessions.

Clothing & Jewelry
Appropriate workout clothing is required while training. Please remove any jewelry that could pose a risk to your safety such as loose necklaces, bracelets, hanging ear rings, etc.

Facility & Office Hours
Personal training sessions are available by appointment only between 6:00AM-7:30PM Monday-Friday and 8:00AM-12:00PM Saturday. Clients are welcome to use the facility’s cardio equipment at any time staff members are present. Office hours are Monday-Thursday from 9:00AM-5:00PM and Friday from 9:00AM to 12:30PM.