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24 Hour Cancellation Policy


Shaping Concepts has a 24 hour cancellation policy for all one-on-one and partner personal training sessions. Please know we make it a point to be flexible with this policy in the event of an emergency or unexpected event.

However, since our personal trainers work off of booked appointments they lose out on the ability to schedule another client in your time slot with a late cancellation. Therefore in respect for their time we allow them to charge for a missed session that was cancelled without 24 hours notice.

If you find it difficult maintaining a set recurring appointment time due to schedule/work conflicts you'll want to talk with your trainer about scheduling on a weekly or per session basis.

Please follow the guidelines listed below for canceling or rescheduling personal training appointments.

Canceling / Rescheduling Appointments

  • Please notify Mandy or Carol at the front desk during office hours or contact the studio by phone/email. Please manage all schedule changes through the front desk and not your invdividual trainer.

  • If you have an early appointment (first appointment of the day for your trainer), we advise you to exchange phone numbers with your trainer in order to contact them directly in the event of an unexpected late cancellation.

  • Please call the studio and leave a message during non-office hours for an appointment you need to reschedule or cancel within 24 hours. Emails are only checked during office hours so we do not advise sending requests via email during off hours.

Phone: 843-971-8665

Email for appointment rescheduling with more than 24 hours notice:

Email the studio